Organization-Wide AI Enablement Strategy and Training for One of the Nation’s Largest Multi-Site Churches
Hayden leading an AI best practices training at North Point Community Church’s monthly staff meeting, with Russell from his team. The training was a need Hayden identified, developed, and led, with follow-up across the organization.
This Project At a Glance
I Identified the need for and helped North Point Ministries design and lead an organization-wide AI adoption and training initiative that gave staff clarity, confidence, and guardrails for using AI responsibly in their daily work.
Client: North Point Ministries (Digital Services Team)
Platform: Internal systems, approved AI tools, documentation platforms
Scope: AI policy development, staff training, executive influence, executive facilitation, rollout
Audience: 600+ staff across nine Atlanta-area campuses
The Challenge
As AI tools became widely accessible, staff were already experimenting with them, but without shared guidance, confidence, or alignment around appropriate use.
The Outcome
By establishing clear AI principles, practical training, and shared language, the organization moved from informal experimentation to responsible, confident AI usage aligned with ministry values and operational needs.
About This Project
AI adoption was already happening across North Point Ministries (and every other church), but at NPM, it was fragmented and uneven. Some staff were excited but unsure what was appropriate. Others were hesitant, unclear about risks, or concerned about expectations. Leadership needed a way to encourage thoughtful experimentation without creating confusion or fear.
Rather than treating AI as a technical rollout, I approached it as a change-management and education challenge. The goal was not to mandate tools, but to create clarity, trust, and a shared framework for decision-making.
Reframing the Problem
The core question wasn’t “which AI tools should we use,” but “how do we help people use AI wisely, confidently, and in a way that prioritizes ministry and aligns with our values?” That reframing shifted the work from tool selection to principles, guardrails, and practical application.
I developed North Point’s first AI use policy, focusing on responsible use, data sensitivity, and appropriate boundaries. The policy was intentionally written in plain language so it could be understood and applied by non-technical staff.
How We Approached It
I designed and led in-person AI training sessions for more than 600 staff across nine Atlanta-area campuses. The training focused on real workflows, concrete examples, and clear do’s and don’ts rather than abstract theory. I also facilitated AI ThinkTank sessions with senior leaders to explore future use cases, pressure-test ideas, and align on where AI could responsibly add value.
The Impact
Staff gained confidence in when and how to use AI, leaders gained clarity on risk and opportunity, and AI shifted from a source of uncertainty to a practical, supported capability across the organization.
Why It Mattered
This work created shared understanding and trust around AI, allowing North Point to embrace new technology thoughtfully while staying aligned with its mission and values.
Curious how the training was received? You can download the staff feedback summary (PDF) I prepared for North Point’s executive leadership team, which highlights the strong engagement and clear value for staff we saw first-hand in the sessions.